Shop FAQs
Here are frequently asked questions for shop.

FAQ DETAILS

Here are details about faqs

  • WHERE CAN I FIND THE RESOURCES SECTION

    Resources section is located here

  • ARE THERE SETUP FEES?

    No. There are zero setup fees. We only get paid once you start selling products. No monthly subscriptions and no hidden fees.

  • HOW DO I LIST MY FIRST PRODUCT?

    Once you've signed up and created your account you are able to start uploading designs immediately. To upload designs find the navigation bar at the top of the screen and go under "Products">>"Add Designs". 

    1. From there navigate to the top right corner of the screen and click the green button labeled "+Add Product Designs".
    2. You will then enter your "Design Name", and "Design Price" (always set design price to $0.00). You will have the option to set product prices in a later step.
    3. Go through the dropdown menus on the page and select which products and locations you would like your designs to be printed on.
    4. Click "Save" once you are finished.

    *All designs are manually approved and may take up to 24-48 hours for approval. Manual design approval ensures your design file is adequate for the production process (low-resolution design files will cause blurry prints).

  • HOW DO I SET PRODUCT PRICES?

    To set product prices find the navigation bar at the top of the screen and go under "Products">>"View Products". 

    1. Scroll until you find the product you want to adjust prices on then click the three horizontal dots to the right of the product.
    2. Click "Edit"
    3. Scroll until you see the "Variant Details" section.
    4. Click "Edit Details".
    5. From there you can freely change all of the prices for each variant of the product (color, size, etc).

    *Make sure not to change any other information. Especially the "SKU" number. The SKU is how we track and manage all products and changing this could lead to incorrect or unfulfilled orders.

  • MY DESIGN SAYS "APPROVAL PENDING" WHAT DO I DO?

    Once you upload a design our design team will manually approve each design before approving it.

    • If you uploaded your design within the last 24-48 hours it is likely your design is in our queue and will be approved shortly, please be patient. Our development team is currently working on software to auto inspect designs to automatically approve or deny them instantly. This feature will be released later this year.
    • If your design has been uploaded longer than 48 hours ago and it still says "Approval Pending" please check your email for a notification from our team. It is likely that there is an issue with your design and we have reached out for your input.
    • If you haven't received an email from us please reach out to us at support@realbuiltdesigns.com
  • MY DESIGN SAYS "DENIED" WHAT DO I DO?

    If your design is labeled "Denied" that means there was an issue with your design and we are unable to print it on products.

    • Usually, this is a result of the image file being a too low resolution thus meaning a low dpi when printed (blurry image on products). 
    • If this has happened make sure to check your email for a notification from our design team. We likely have reached out to help resolve this issue so you can get your design approved and ready for sale.
    • For more information on design upload requirements please check out our page explained that, HERE.

    Contact us with any questions at support@realbuiltdesigns.com

  • HOW AND WHEN WILL I GET PAID?

    First, make sure you have set up your banking details for your account. Information on that can be found HERE.

    • You will get paid directly to the banking account we have on file in your seller account. This is different than the account you may have if you have purchased products from the site. Your seller's account is the account you're currently logged into.
    • Payments will be made to you once monthly during the last week of the month, and your first payment will be made to you at the end of your first full month since your account was opened.  
      • For example: if you opened your account on January 16th. your first payment will be made to you during the last week in February.
    • If you would like your first payment sent to you sooner than that please email us at support@realbuiltdesigns.com and we will arrange that.
  • HOW TO ADD MY BANKING INFORMATION?

    After opening your account it is best to set up your banking information first. You can do that by following these steps below:

    1. Login, and navigate to the menu bar at the top of the page.
    2. Hover your cursor over "Profile".
    3. Click "Banking Details" under the dropdown options.
    4. Select your "Banking Method" and enter in the necessary info below.

    Right now we only support PayPal as a banking option and will soon be releasing more options for our domestic and international sellers.

  • I NEED HELP GROWING MY BUSINESS

    Please contact us at the email listed below for help growing your business. In the email make sure to include the following:

    1. Your Name
    2. Your Shop name/email
    3. What area you would like help in.

    Contact us HERE

  • CAN I UPLOAD PHOTOGRAPHS?

    Yes. You can upload photographs to be produced on various products. The thing to keep in mind is the quality of the photo and the product you wish to sell it on.

    Make sure the photograph is of high quality before uploading.

    Do NOT place photographs on Embroidered products such as hats, zip-up, jackets, etc. Embroidered products are best saved for graphics and vector images as opposed to photographs.

    Each design we receive must be converted to the appropriate digital file type for the embroidering process and photographs will be rejected for this process. If they are accepted the photograph will be digitally altered to very basic shapes.

    Please save your photographs for other products.

  • CAN I ADD TWO DESIGNS TO THE SAME PRODUCT?

    Yes. Products such as T-Shirts and Hoodies can have designs printed on both the front and the back of the product.

    Keep in mind there is an additional $5 increase to the base cost of the product if you add more than one design. This is because you are adding an additional print location which increases the production process of the product.

    You can follow the steps below on how to add two designs to one product:

    1. Navigate to the menu bar at the top and hover over "Products" then click "Add Designs".
    2. Click the green button on the top right corner of the page labeled "+Add Product Design".
    3. Scroll until you see "ADD 2ND DESIGN? (+$5)".
    4. Upload your second file there.
    5. Begin selecting from each product dropdown below there. Select "Front and Back" to add both designs to the product.

    For questions please contact support@realbuiltdesigns.com

  • EMBROIDERED PRODUCT FILES

    Files uploaded and placed on products that are embroidered should be basic designs without too many highly detailed designs, shading, and color gradients.

    • Photographs should NOT be used for embroidered products. 
    • Design colors will be altered slightly to match the color of threads used in the production process.
    • Small negative spaces will be filled in but larger negative spaces can be produced.
  • FILE UPLOAD REQUIREMENTS

    For the best quality results, please submit image files of at least 2000px wide and 300dpi (dots per inch). Recommended file types are .png, .ai, .svg, .eps.

    If you are submitting photographs, please make sure those files are at least 72dpi (dots per inch) for the best results. Also, read our "Embroidered Product Files" list here before selecting products for your store.

    To check your image files DPI please visit our online calculator HERE